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Questions about our products, or interested in a B2B partnership? We're here for you.
Frequently Asked Questions
SHIPPING WITHIN GERMANY
We reliably ship all orders within Germany with our logistics partners. Delivery time is usually 2-4 working days.
DELIVERY ALSO TO THE B2B MARKET
Yes, we supply both private and business customers. For B2B orders, we offer individual prices and larger purchase quantities.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Shipping usually takes 2–4 business days. For international orders, it may take a little longer.
CAN I ALSO ORDER PRODUCTS TO AUSTRIA OR OTHER EU COUNTRIES?
yes, we also deliver to other European countries. shipping costs and delivery times may vary depending on the country.
IS THERE A MINIMUM ORDER VALUE?
No, there is no minimum order value. You can freely decide how many products you would like to order
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major payment methods, including credit card, PayPal, instant bank transfer, and Klarna
ARE THE PRODUCTS ORGANICALLY CERTIFIED?
Many of our products carry official organic certifications. You can find the corresponding information directly on the product page.
HOW ARE THE PRODUCTS PACKED?
We ensure safe and environmentally friendly packaging. Fragile products such as glass or bottles are specially protected
CAN I RETURN MY ORDER?
Yes, you can return undamaged products in their original packaging within 14 days. The customer bears the cost of return shipping
ARE THERE SPECIAL OFFERS FOR RESELLERS?
Yes, we offer individual conditions for resellers and the catering industry. Please contact us for a personal offer.
